frequently asked questions

Below you’ll find answers to the questions we get asked the most about upcycle it products.

 

How do i come in contact?

upcycle it sells thourgh retailers and dealers across Europe. If you have purchased a product from a dealer, than please contact the seller for any questions you might have. Some questions can also be answered of us directly, feel free to contact us on info@upcycleit.dk

What about warranty?

We offer a two-year warranty on all our products and a six-month warranty on batteries. In addition, it is possible to purchase an extra carry-in warranty extension for a third and fourth year.

NEW: From December 2025, we also offer onsite service for all our Windows-based computers. This can be purchased as an add-on for one, two, or three years and is available throughout the Nordic region.

What are grades?

Each upcycle it product is classified as Grade A, B, or C based on its cosmetic condition and battery health. You can read more about our grading system here.

How will my device be delivered?

We pack all our devices in retail-ready packaging, using as much recycled material as possible while still ensuring the packaging is secure enough to prevent damage during transport.

Is the computer fully set up and ready to use upon delivery?

When you turn your upcycle it computer on for the first time, you’ll be asked to complete some setup steps. When these steps are accomplished, you’ll be ready to use your computer. We do only install clean Windows 11 PRO images directly from Microsoft, no additional software are added.

 

If you question dident get answerd, E-mail us on: info@upcycleit.dk