General information
upcycle it /owned by Fourcom ApS
Edwin Rarhs Vej 66, port 3
8220 Brabrand
Denmark

CVR.: 30 71 72 60

E-mail: info@upcycleit.dk
Phone: + 4530734717

Purchas upcycle it
We only sell our products via Distribution. You can find all of our models via Captech AB, F9 Distribution Oy, BAB Distribution GmbH & Fourcom ApS.

Right of complaint

As a consumer, you have a two-year right of complaint in Denmark. This means that you can either have the item repaired, exchanged, the money back or a price reduction, depending on the specific situation. In any case, this requires that the complaint is justified and with adequate information. If there is an additional right of complaint or guarantee, this will appear separately on the invoice.

As a starting point at upcycle it, you will find that you always have a two-year full warranty. Contrary to the Purchase Act, this means that upcycle it bears the burden of proof in the first year instead of just six months. Note that the right of complaint only covers defects that were present at the time of purchase.

Damage to the product, which is due to operating errors, handling errors, modifications or gross misuse by the user, is not covered by the right of complaint. This also includes changing the applied current to any relevant component.

The right of complaint does not cover defects in the product which are due to installed third party software. Always test whether the error may be due to programs, drivers, or anything else that was not originally installed on the product. upcycle it tests all items by restoring the original configuration on them. If the test shows no flaws, it will trigger an invoicing for the hourly work. But a maximum of one hour, which means DKK 500 excl. VAT.

upcycle it encourages the customer to make a copy/backup of all data. upcycle it cannot be held liable for lost data and other indirect consequential damages that goods sold by upcycle it may have created, unless it follows directly from Danish law.

Utilization and reporting the right of complaint
You must report a complaint within a “reasonable time” after you have discovered any errors. If you report a complaint within two months after the error is discovered, the report of complaint will always be timely.

To achieve the fastest processing time, we recommend that you use our online RMA form to achieve the fastest possible service. 

The item that you are making a complaint about must be submitted in complete and sound packaging (exactly the same packaging or equivalent to the one in which you received the item). The item must also be submitted with an RMA number on the outside of the box or at least have a complete error description, invoice and contact information attached.

upcycle it once again encourages the customer to take a full backup or copy of all data on the item before it is submitted, as the item will be reset. upcycle it cannot be held liable for lost data and other indirect consequential damages that goods sold by upcycle it may have created, unless it follows directly from Danish law.

Goods that are not covered by the right of complaint and/or received without proper packaging will be repackaged, and an amount corresponding to upcycle it’s costs for necessary and proper packaging will be charged. In the event that the item during shipping has been damaged due to improper packaging, upcycle it will in principle only rectify the specific error if the error is not affected by the possible shipping damage.

upcycle it bears all shipping costs if the complaint is justified. However, you must contact upcycle it before dispatch – and we can then assist with a return label where the shipping is paid.

When submitting accessories, media and the like, please inform us through the RMA form. If equipment is included in the RMA form and is not in the shipment, upcycle it will contact you.

We do not receive packages without direct delivery or packages that are paid on delivery.

Compatibility with third party products or software
upcycle it cannot be held responsible for compatibility issues due to changes in a configuration of upcycle it’s composite components. Furthermore, upcycle it cannot be held responsible for any problems with printer drivers, usb devices or the like provided by third parties.